The supplier of the software is an important factor you should consider before purchasing a product. You will spend a considerable amount of time and resources learning and using the software, and you will want the vendor to support you when you need them. Considerations include:
What services are provided by the company?
Look for a company that backs their product with high quality technical services. Contact the company's technical support team to assess their response time and level of support. Additionally, a website containing updated and informative technical information is a must, allowing you to resolve problems whenever they occur. To discuss application-specific issues, a web-based forum is a great benefit. A forum allows you to share and discuss information with your peers. If you are evaluating a software for a site license, you should look for a company that provides product training, preferably at your site or online.
How long has the company been in business?
Look for a company that has an established product and customer base.
Who are their customers?
Find out if the company has customers in your specific industry or academic field. Are well established institutions, research centers, and large corporations included in their list of customers?
Can the company provide customer testimonials (case studies)?
If a customer is willing to use their name and their employer's name and provide a testimonial about the software, it implies that the product is well-regarded in the market.